KOMPETENSI DIGITAL, PERSEPSI DUKUNGAN ORGANISASI, KOMUNIKASI INTERNAL SEBAGAI ANTESEDEN PERILAKU KERJA INOVATIF TENAGA ADMINISTRASI PERGURUAN TINGGI X
Abstract
ABSTRAK
Perkembangan pesat era digital menuntut organisasi, termasuk perguruan tinggi, untuk memiliki perilaku kerja inovatif guna mempertahankan daya saing. Perguruan tinggi diharapkan mampu menghasilkan lulusan unggul dan mendorong transformasi sumber daya manusia internal agar adaptif terhadap kemajuan teknologi. Penelitian ini bertujuan menganalisis pengaruh kompetensi digital, persepsi dukungan organisasi, dan komunikasi internal terhadap perilaku kerja inovatif tenaga administrasi pada Perguruan Tinggi X. Penelitian kuantitatif ini melibatkan 138 tenaga administrasi dari Perguruan Tinggi X yang dipilih melalui metode simple random sampling. Pengumpulan data dilakukan menggunakan kuesioner daring dan dianalisis dengan Partial Least Squares Structural Equation Modeling (PLS-SEM) melalui perangkat lunak SmartPLS 4.1.1.2. Analisis dilaksanakan dalam dua tahap evaluasi utama, yaitu uji model pengukuran (outer model) dan uji model struktural (inner model). Hasil penelitian menunjukkan bahwa kompetensi digital dan komunikasi internal berpengaruh positif dan signifikan terhadap perilaku kerja inovatif. Namun, persepsi dukungan organisasi tidak terbukti berpengaruh signifikan.
ABSTRACT
The rapid development of the digital era requiresorganizations, including universities, to have innovative work behaviors to maintain competitiveness. Universities are expected to be able to produce superior graduates and encourage the transformation of internal human resources to be adaptive to technological advances. This study aims to analyze the influence of digital competence, perceptions of organizational support, and internal communication on the innovative work behavior of administrative staff at X University. This quantitative research involved 138 administrative staff from College X who were selected through a simple random sampling method. Data were collected using an online questionnaire and analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM) through SmartPLS 4.1.1.2 software. The analysis was carried out in two main evaluation stages, namely the measurement model test (outer model) and the structural model test (inner model). The results showed that digital competence and internal communication have a positive and significant effect on innovative work behavior. However, perceived organizational support was not shown to have a significant effect.
Full Text:
PDF (Bahasa Indonesia)References
Akhmaloka, Sukoco, B. M., Soetjipto, B. W., Saraswati, D., Zulvia, F. E., Dipojono, H. K., Kusuma, I. W., Suryadi, K., Massi, Muh. N., Puspaningsih, N. N. T., Supriyadi, Supriyono, Sari, R. F., Abidin, T. F., & Kadir, W. G. A. (2023). Strategi Peningkatan Kualitas Menuju Perguruan Tinggi Berkelas Dunia. In Direktorat Jenderal Pendidikan Tinggi, Riset, dan Teknologi.
Alam, U. M. (2023). Hadapi Revolusi Society 5.0, Menko PMK Himbau Perguruan Tinggi Harus Bertransformasi Dengan Cepat. 21 Oktober 2023. https://www.kemenkopmk.go.id/hadapi-revolusi-society-50-menko-pmk-himbau-perguruan-tinggi-harus-bertransformasi-dengan-cepat
Alive, A. (2022). Pengaruh Kepemimpinan Transformasional, Pelatihan Dan Pengembangan Serta Komunikasi Organisasi Terhadap Perilaku Kerja Inovatif. Universitas Komputer Indonesia.
Aman, A., Raharjo, T. J., Khafid, M., & Supriyanto, T. (2023). Peran dan Strategi Perguruan Tinggi dalam Membentuk SDM Unggul yang Berjiwa Creativepreneurship di Era Society 5.0. Prosiding Seminar Nasional Pascasarjana Universitas Negeri Semarang, 7–12.
Anam, R. K. (2025). PENTINGNYA TEORI PERTUKARAN SOSIAL PETER M. BLAU DI ERA MASYARAKAT 5.0. SOCIAL EDU: Jurnal Ilmu Sosial Dan Pendidikan, 1(3), 130–145.
Asbari, M., Santoso, B., & Purwanto, A. (2019). Pengaruh Kepemimpinan dan Budaya Organisasi Terhadap Perilaku Kerja Inovatif pada Industri 4.0. In JIM UPB (Vol. 8, Issue 1).
Ashdaq, M., & Mandasari, N. F. (2022). Pengaruh Kompetensi Digital Dan Penempatan Kerja Terhadap Efektivitas Kerja Sumber Daya Manusia Pada Institusi Publik. MANDAR: Management Development and Applied Research Journal, 5(1), 131–138. https://doi.org/10.31605/mandar.v5i1.2154
Ayuni, E., & Etikariena, A. (2020). Peran Mediasi Keterlekatan Kerja pada Hubungan antara Persepsi Dukungan Organisasi dengan Perilaku Kerja Inovatif. Jurnal Psikogenesis, 8(1), 30–44.
Baharrudin, S., Ludfiana, M., Santoso, B., Putra, E. M., & Pratiwi, R. (2021). Pengaruh Kompetensi Digital Dan Keterikatan SDM Terhadap Kinerja DISPERMADES Provinsi Jawa Tengah. Prosiding Seminar Nasional Manajemen Dan Akuntansi STIE Semarang (SENMAS).
Barboutidis, G., & Stiakakis, E. (2023). Identifying the Factors to Enhance Digital Competence of Students at Vocational Training Institutes. Technology, Knowledge and Learning, 613–650.
Brennan, L. D. (1960). Business Communication. Paterson, N.J., Littlefield, Adams.
Cardina, D. S., Danes, J. N., & Irawan. (2022). The Effect of Organizational Culture and Perceived Organizational Support on Innovative Work Behavior. Lembaran Ilmu Kependidikan, 63–69.
Carvalho, L. P. de, Poleto, T., Ramos, C. C., Rodrigues, F. de A., de Carvalho, V. D. H., & Nepomuceno, T. C. C. (2023). Predictors of Digital Competence of Public University Employees and the Impact on Innovative Work Behavior. Administrative Sciences, 13(5). https://doi.org/10.3390/admsci13050131
Chin, W. W. (1998). The Partial Least Squares Approach to Structural Equation Modeling. In Statistical Strategies for Small Sample Research (Issue April).
Chughtai, M. S., & Khalid, Y. (2022). Learning Organizations and Innovative Work Behaviors: A Moderated Mediation Model of Creative Self-Efficacy and Self-Leadership from the Perspective of Social Cognitive Theory and Social Schema Theory. Journal of Innovative Research in Management Sciences, 22–41. https://doi.org/10.62270/jirms.vi.24
Darmawan, A., Ruliana, P., & Irwansyah, I. (2020). Pengaruh Komunikasi Internal dan Gaya Kepemimpinan Transformasional Terhadap Kinerja. Warta ISKI, 3(01), 23–33. https://doi.org/10.25008/wartaiski.v3i01.55
De Jong, J., & Den Hartog, D. (2010). Measuring innovative work behaviour. Creativity and Innovation Management, 19(1), 23–36. https://doi.org/10.1111/j.1467-8691.2010.00547.x
Eisenberger, R., Shanock, L. R., & Wen, X. (2020). Perceived Organizational Support: Why Caring about Employees Counts. Annual Review of Organizational Psychology and Organizational Behavior, 7, 101–124. https://doi.org/10.1146/annurev-orgpsych-012119-044917
Ergun, E., Tunca, S., Cetinkaya, G., & Balc?o?lu, Y. S. (2025). Exploring the Roles of Work Engagement, Psychological Empowerment, and Perceived Organizational Support in Innovative Work Behavior: A Latent Class Analysis for Sustainable Organizational Practices. Sustainability (Switzerland), 17(4). https://doi.org/10.3390/su17041663
Fitriyah, L. A., Manasikana, A., Hakim, L., Najiburrahman, & Mu’allimin. (2024). Peran Penting Komunikasi Internal Dalam Menciptakan Budaya Organisasi yang Positif. Jurnal Ilmiah Multidisiplin, 1(5), 372–377. https://doi.org/10.62017/merdeka
Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39–50.
Fransisca, F., Caroline, A., Kornarius, Y. P., Gunawan, T., & Gunawan, A. (2024). Pengaruh Literasi Digital terhadap Perilaku Kerja Inovatif di Perusahaan BPRS Amanah Rabbaniah. In MES Management Journal (Vol. 3).
Hadi, S., Putra, A. R., & Mardikaningsih, R. (2020). Pengaruh Perilaku Inovatif Dan Keterlibatan Kerja Terhadap Kinerja Karyawan. Jurnal Baruna Horizon, 3(1), 186–197. https://doi.org/10.52310/jbhorizon.v3i1.38
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2nd ed.).
Hameli, K., Vehapi, A., & Tafili, E. (2025). Fostering innovative work behavior: the role of organizational support and employee self-efficacy. Corporate Communications: An International Journal. https://doi.org/10.1108/CCIJ-09-2024-0166
Hartanto. (2024). Inovasi Dalam Manajemen Kinerja (1st ed., Vol. 1). PT Media Penerbit Indonesia.
Haspemi, Y. P., Syahrul, L., & Fahmy, R. (2023). Pengaruh Digital Skill, Transformational Leadership dan Readiness for Change sebagai Variabel Mediasi terhadap Innovative Work Behaviour. Jurnal Informatika Ekonomi Bisnis, 5(4), 1133–1140. https://doi.org/10.37034/infeb.v5i4.709
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
Ie, M., Henny, H., Cecilia, E., & Kristanti, A. (2021). Dampak Dukungan Organisasi dan Kreativitas Karyawan Terhadap Perilaku Kerja Inovatif Melalui Organizational Citizenship Behaviour (OCB) Sebagai Variabel Mediasi. Seri Seminar Nasional Ke-III Universitas Tarumanegara Tahun 2021, 789–798.
Janssen, O. (2000). Job demands, perceptions of effort-reward fairness and innovative work behaviour. Journal of Occupational and Organizational Psychology, 73, 287–302.
Kang, M., & Sung, M. (2017). How symmetrical employee communication leads to employee engagement and positive employee communication behaviors. Journal of Communication Management, 21(1), 82–102. https://doi.org/10.1108/JCOM-04-2016-0026
Komalasari, D., Febriantina, S., & Adha, M. A. (2023). Perilaku Kerja Inovatif Guru SMK Negeri Di Jakarta Pusat. Jurnal Pendidikan : SEROJA, 2(3).
Larassati, D., & Rosnani, T. (2024). Pengembangan Perilaku Kerja Inovatif di Era Transformasi Digital pada Institusi Kesehatan Pemerintah Kota Pontianak Melalui Keterampilan Komunikasi Organisasi. Manajemen Business Innovation Conference-MBIC, 7, 848–867.
Maksum, A., & Fitria, H. (2021). Transformasi dan Digitalisasi Pendidikan di Masa Pandemi. Seminar Nasional Pendidikan Program Pascasarjana Universitas PGRI Palembang , 121–127.
Marguna, A. M., & Sangiaserri. (2020). Pengaruh Kompetensi Digital (e-Skills) Terhadap Kinerja Pustakawan di UPT Perpustakaan Universitas Hasanuddin. JUPITER, XVII(2).
Mazurchenko, A., Maršíková, K., & Zelenka, M. (2020). Influence of Technological Changes on Digital Competences in Organisations. Proceedings of the 28th Interdisciplinary Information Management Talks IDIMT, 41-48. https://www.researchgate.net/publication/344121643
Metris, D., & Priambodo, A. (2023). Bisman (Bisnis dan Manajemen): The Journal of Business and Management Literasi Digital dan Lingkungan Kerja terhadap Kinerja Pegawai dengan Perilaku Kerja Inovatif sebagai Variabel Intervening. Bisman (Bisnis Dan Manajemen): The Journal of Business and Management, 6(3), 719–735.
Pham, Q. T., Pham-Nguyen, A.-V., Misra, S., & Damaševi?ius, R. (2020). Increasing Innovative Working Behaviour of Information Technology Employees in Vietnam by Knowledge Management Approach. Computers, 9(3), 1–12. https://doi.org/10.3390/computers9030061
Prayogi, R. D., & Estetika, R. (2019). Kecakapan Abad 21: Kompetensi Digital Pendidik Masa Depan. Jurnal Manajemen Pendidikan, 14(2), 144–151. www.p21.org
Putri, N., Rizkyana, F., Oktaria, R., Putra, T. F., Muntaz, R., Muhammad, A., Baso, F., & Laksana, A. (2024). Pengaruh Komunikasi Internal Terhadap Kinerja Karyawan. Socius: Jurnal Penelitian Ilmu-Ilmu Sosial, 2(5), 5–10. https://doi.org/10.5281/zenodo.14281418
Ranihusna, D., Nugroho, A. S., Ridloah, S., Putri, V. W., & Wulansari, N. A. (2021). A model for enhancing innovative work behavior. IOP Conference Series: Earth and Environmental Science, 747(1). https://doi.org/10.1088/1755-1315/747/1/012039
Reano, Praningrum, & Kananlua, P. S. (2022). Pengaruh Keterlibatan Kerja Dan Dukungan Organisasi Terhadap Perilaku Kerja Inovatif Dengan Kepuasan Kerja Sebagai Variabel Mediasi Pada Pegawai Pemerintah Daerah Di Provinsi Bengkulu. The Manager Review, 4(1). https://doi.org/10.33369/tmr.v4i1.25830
Robbins, S. P., & Judge, T. A. (2015). Organizational Behavior (15th Edition). In Pearson Education, Inc. (Vol. 3, Issue 1).
Sappaile, B. I., Husnita, L., Putra, H. N., Marliani, G., & Taryana, T. (2025). Analisis Pengaruh Kompetensi Digital Dosen Terhadap Kualitas Pembelajaran Daring di Perguruan Tinggi. Jurnal Review Pendidikan Dan Pengajaran, 8(1), 1150–1157.
Sugiyono. (2016). Metode Penelitian Kuantitatif Kualitatif dan R&D (23rd ed.). Alfabeta.
Suh, J., Harrington, J., & Goodman, D. (2018). Understanding the Link Between Organizational Communication and Innovation: An Examination of Public, Nonprofit, and For-Profit Organizations in South Korea. Public Personnel Management, 47(2), 217–244. https://doi.org/10.1177/0091026018760930
Sukatno, Huseini, M., Syafganti, I., & Irwansyah, I. (2018). Komunikasi Internal PT. Solid Logistics Memengaruhi Meningkatnya Employee Engagement. Inter Komunika : Jurnal Komunikasi, 3(2), 176. https://doi.org/10.33376/ik.v3i2.195
Syarifudin, A., Sudarmadji, & Suherman. (2022). Pengaruh Perceived Organizational Support Dan Psychological Empowerment Terhadap Kinerja Pegawai melalui Organizational Citizenship Behavior di KPP Perusahaan Masuk Bursa. Jurnal Bisnis Dan Manajemen, 7, 1–10.
Vuorikari, R., Kluzer, S., & Punie, Y. (2022). DigComp 2.2: The Digital Competence Framework for Citizens - With new examples of knowledge, skills and attitudes. https://doi.org/ISBN (Online): 978-92-76-48882-8 ISSN (Online): 1831-9424 Catalogue number: KJ-NA-31006-EN-N
WEF. (2023). Future of jobs report 2023. In World Economic Forum.
Widiyastuti, & Nurmaya, E. (2022). Knowledge Sharing, Organizational Support, Person Job-Fit and Their Influence on Innovative Work Behavior for Employees of PT. Kitchenette Lestari Jakarta. Jurnal Manajemen Dan Perbankan, 9(1), 34–46.

Article Metrics
Abstract view : 5 timesPDF (Bahasa Indonesia) - 3 times

Website Layout and Editing © 2016 Equilibrium : Jurnal Ilmiah Ekonomi, Manajemen dan Akuntansi on Lembaga Penerbitan dan Publikasi Ilmiah (LPPI) Universitas Muhammadiyah Palopo.
Indexing In
Tools